Viking Crew is committed to delivering exceptional crew management services, including recruitment, crewing, training, and travel coordination for officers, officer trainees, crew and support personnel in the merchant navy. We strive to consistently meet—and exceed—customer expectations.
Our core objective is high customer satisfaction, achieved through robust managerial and operational systems. This commitment underpins everything we do.
Our Quality Management System is driven by the following goals, which form the basis for setting measurable objectives and continuous improvement initiatives:
Staff are responsible for recognising customer needs and ensuring all actions align with this policy. Management Reviews will define, implement, and track improvement initiatives to ensure effectiveness.
The principles and objectives of this Quality Policy are communicated to all staff and are available to external stakeholders via our website. Training and development are fundamental to our strategy for achieving excellence.
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